WHAT IS QUEUE MANAGEMENT?
Queue management refers to streamlining customer flow through businesses such as banks, hospitals, government offices, and other busy places where the crowd is overspilling during working hours. Instead of cramping the legs of the crowd inside the branch waiting for service, the queue management system compresses it down.
HOW IS IT DONE?
By using an Intelligent queuing solution, which is issuing paper, digital, or SMS tickets to each person who joins the queue, they can arrive just in time for the service they asked for. This greatly improves the working efficiency for the government, and also for social fairness in people.
WHO DOES IT?
The Bronx, with its expertise in designing, developing, and installing solutions for competitive and growing organisations, serves top-notch quality audio and video conferencing hardware including hi-tech solutions for the corporate and commercial world. With their vision of augmenting business agility and empowering entities, they follow the strategy of a sustainable and resourceful life.
With their Intelligent Queuing System, all hardware-based, we get a stable and reliable one-stop solution for queue management and the anticipation anxiety that comes with it.
FEATURES OF THE INTELLIGENT QUEUING SOLUTION
· User-friendly, queuing software already embedded in the PC.
· Main kiosk uses wireless technology with a 17″ touch screen.
This system is composed of a PC and the queuing software holds control over the calling module, the Window Screen display, the Central display, and the Receipt module. Wireless Kiosk has already been installed in the PC so that the thermal printer and the print content can be editable.
Queuing tickets include the necessary details, such as number, time, ticket type, current waiting people number, and other essential data. The system automatically queues the people in wait by the number, in order, for all the users. These maintained queues can be adjusted according to the user’s requirements and circumstances.
Based on the setting, each wireless queuing system can simultaneously serve 99 queues and 256 working windows, with each window used to manage one or several types of businesses. This system supports VIP queue service and so there is an availability of VIP cards to print VIP tickets so that you can enjoy the priority you deserve.
Queuing numbers will be then broadcast-ed, and also be displayed on the Central Screen as well as Window Screen accordingly.
Operators can use a Wireless Caller or the Calling software to trigger the calling number. In case of an unfortunate power failure, the system automatically backs up the system information, and when the power is back on again, the system retrieves it back to normal. The system automatically saves the statistical data and statistical reports can be directly printed as well.
HOW DOES IT HELP?
· Reduces the waiting time
· Personalised customer experience
· Act on real-time data
BRONX– THE REVOLUTION
Catering to organisations like Delhi Tourism & Transport Development Corporation, Vallabh Bhawan(Madhya Pradesh), Biswa Bangla Biswabidyalay, Bodhgaya University, and many others, Bronx mainly deals with sustainable inventions. From AV Accessories to video conferencing solutions, it does it all. However, with tech AV and its installation as its forte, this Intelligent Queuing Solution System is out here to make your life modern and easy.
With Bronx, one of the top video conferencing companies, step forward into the future!